Our online PPI claims application.
Fill in our online application form and submit directly to one of our specialists, then just wait for the call.
‘Hollyoaks’ shows how to branch out digitally
Thu, 29 Jul 2010 21:08:34 GMT
Dragon’s latest version of NaturallySpeaking is an impressive advance in voice recognition and control for PCs
Thu, 29 Jul 2010 21:08:44 GMT
Contacting iSmart
Putting you first
If you want to contact us relating to any of our services you can do so using one of the following methods:
Telephone: +44 (0) 800 043 3025
Email: customerservices@ismartclaims.com
We will endeavour to deal with your enquiry on the same day. In some circumstances, it may take longer.
Making a complaint
If you are not happy with any aspects of our service, please contact us in the first instance using the details above. If you remain dissatisfied, then please follow our complaints procedure detailed below.
Complaints Procedure
Your questions and concerns will be answered by a member of our Senior Management Team. They will deal with your complaint in accordance with our complaints procedures . Our aim is to handle your complaint fairly, consistently and quickly, in particular ensuring that we understand the nature of your concerns and the redress you are seeking.
In Person – General Manager, i-Sm@rt Consumer Services Ltd, Turnells mill lane, Wellingborough, Northamptonshire, NN8 2RN
Letter - i-Sm@rt Consumer Services Ltd, Turnells mill lane, Wellingborough, Northamptonshire, NN8 2RN
Telephone: +44 (0)800 043 3025
Fax: +44 (0)808 280 0268
Email: customerservices@ismartclaims.com
Acknowledging your complaint
We will send an acknowledgement within 5 business days from receipt of your complaint.
Investigating your complaint
Your complaint will be investigated by a senior case handler and overseen by the compliance officer and our office manager. We will be as thorough as possible and aim to resolve your complaint promptly, giving you reasons for our decision.
If we are unable to send you a final response within 4 weeks, we will contact you and explain why. We will then endeavour to issue our final response within the next 4 weeks.
Informing you of our decision
We will write to you with a full account of our investigation and our decision.
If you remain unhappy…
Our final response will include details of your options if you are not happy with the outcome of the investigation, or we have been unable to reach a decision within the timescales given.
PPI still mis-sold, says Which?
Many people are still being misled into buying payment protection insurance (PPI) to cover their credit card payments, Which? claims.
READ MORE >
PPI complaints 'could run into tens
of thousands'
Finance Daily (19 February) looks at new research arguing that the PPI claims market clampdown could still cost the consumer as banks try to compensate for their losses
READ MORE >
Subscribe to our RSS news 
Our Legal Support Team
We are one of the only claims specialists to have our own legal team dedicated to helping our clients get the best service possible.
READ MORE >
Recent Claims